Richmond Hill Modernizes to Deliver More Convenient Customer Experience

The City of Richmond Hill is continuing its transformation journey, making it easier for City residents, businesses and other stakeholders to get the services and information they need. These changes will speed up service delivery with the addition of more than 50 new digital services.
 
Through the pandemic, the City boosted its efforts to create digital service offerings, providing more than 50 new online services in the past year, allowing users to access the same or better service virtually from the comfort and safety of their own homes.
 
Online services include applying and paying for building permits or inspections, noise exemption permits, sign permits, tree permits, road occupancy permits, site plan and other development applications and marriage licences.
 
Account holders can now apply online for pre-authorized debit payment plans for water and property tax bills. Residents can also purchase items online such as garbage tags, dog licences and tow truck licence plates.