Richmond Hill Launches Hotline for Reporting COVID-19 Complaints

In response to community concerns, the City has launched a dedicated phone number and email to receive tips about businesses and residents violating provincial COVID-19 orders and municipal closures.
Richmond Hill by-law officers have already investigated more than 140 reported incidences of non-essential workplaces that are still operating, individuals using closed playgrounds or sports fields, and residents gathering in large groups.
Residents can report concerns about individuals or businesses not following COVID-19 related orders in Richmond Hill by:
• Calling 905-747-6400 during normal business hours (Monday to Friday, 8:30 a.m. to 4:30 p.m.) or
• Emailing (seven days a week, 8:30 a.m. to 9 p.m.)
Residents submitting a complaint should be prepared to provide their name and contact information, along with details of the infraction. Response times may vary depending on available resources.
In late March, the Ontario government ordered all non-essential workplaces to close and prohibited most social gatherings of more than five people (not including those who live in the same household). The City has taken progressive action to help protect the health and safety of residents, including closing all facilities to the public, cancelling events and programs, and closing all playgrounds and park amenities. Walking through parks and along trails is permitted as long as physical distancing is maintained.
Residents are urged to stay home, avoid non-essential trips into the community and if they must go out, to keep at least two metres (six feet) of space between themselves and others.
City by-law officers are patrolling parks and public spaces in Richmond Hill and, in partnership with York Regional Police, will respond to reports of activities or individuals believed to be putting the community at risk. Individuals failing to comply could face a minimum fine of $750.
For more information about the City of Richmond Hill’s response to COVID-19, visit